Privacy Policy 4dgood
4dgood is committed to protecting your personal information. This policy explains how we collect, use, store and protect the data of users on our platform.
Data Protection Principles
Our Commitment to Your Privacy
Every piece of information you share with 4dgood is handled responsibly, securely and transparently.
Ongoing Data Security
Our systems use SSL encryption and multi-layer security protocols to ensure your account information is not exposed to unauthorised parties.
Not Sold to Third Parties
4dgood does not sell or rent your personal information to any third party for marketing purposes without your explicit consent.
Data Control in Your Hands
You have the right to access, correct or request deletion of your personal data at any time through our support channels, available 24/7.
Limited Data Use
Your data is only used for the purposes stated in this policy — account verification, payment processing, platform security and service improvement.
Marketing Communication Preferences
You can opt out of any marketing communications from us at any time. Every promotional email includes an unsubscribe option.
International Regulatory Compliance
4dgood operates under international licensing and complies with globally recognised data protection standards, including licensing requirements that govern the online gambling industry.
Privacy Policy Contents
Last updated: 1 January 2026Table of Contents
1. Introduction
This Privacy Policy is issued by 4dgood ("we", "platform" or "4dgood") and applies to all users who access or use our online gambling platform at 4dgood.app. This policy explains in detail how we collect, store, process and protect your personal information.
By registering an account, using our services or browsing the 4dgood website, you are deemed to have read, understood and agreed to this privacy policy in its entirety. If you do not agree with any part of this policy, please stop using our platform.
4dgood takes our responsibilities as a data controller seriously. We only collect information that is necessary to provide a safe, responsible and compliant service.
🔒 This policy should be read together with our Terms & Conditions and Responsible Gambling Policy. All three documents together form the complete agreement between you and 4dgood.
2. Information We Collect
4dgood collects various types of information depending on how you interact with our platform. This information falls into several categories:
a) Account Registration Information
- Full name as it appears on a valid identity document
- Date of birth (for the purpose of verifying the minimum age of 21 years and above)
- Active email address
- Mobile phone number registered in Malaysia
- Encrypted password
b) Identity Verification Information (KYC)
- Identity card number (MyKad) or passport for foreign nationals
- Copy of a valid identity document when required
- Additional information that may be required under anti-money laundering legal requirements
c) Financial Information
- E-wallet account numbers (Touch 'n Go eWallet, DuitNow)
- Bank information for FPX payment processing
- Cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable
- Deposit and withdrawal transaction records
d) Technical and Usage Information
- IP address and general location data
- Device type, operating system and web browser used
- Game activity and betting records
- Account login and logout records
- Cookie data and related tracking technologies
3. Purpose of Data Collection
Your personal information is collected and processed solely for the following purposes:
- Creating and managing your user account on the 4dgood platform
- Processing financial transactions including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
- Verifying the identity and age of users (21 years and above) to meet licensing obligations
- Complying with legal requirements relating to the prevention of money laundering and terrorism financing
- Providing effective customer support via live chat and email in Malay and English
- Detecting and preventing fraud, account misuse and suspicious activity
- Sending relevant bonus information, promotions and service updates
- Continuously improving the user experience and functionality of the platform
- Meeting reporting obligations to the relevant international licensing authorities
ⓘ We do not use your data for automated decision-making that materially affects your rights or interests without the involvement of a responsible person.
4. Information Sharing
4dgood does not sell, rent or trade your personal information to third parties for commercial purposes. However, we may share your data in limited circumstances as follows:
a) Third-Party Service Providers
We work with approved service providers to process payments, verify identities and support platform operations. These providers are bound by strict confidentiality agreements and are only permitted to use your data for specific purposes.
b) Legal and Regulatory Requirements
4dgood may disclose your information to the relevant authorities when required by law, court order or international licensing requirements. Such disclosure is made only to the extent necessary.
c) Fraud Prevention
In cases involving fraud, money laundering or serious security threats, we reserve the right to share relevant information with the appropriate enforcement agencies.
⚠ Any data sharing that falls outside the categories above requires your explicit written consent beforehand.
5. Data Storage and Security
The security of your personal information is a top priority for 4dgood. We implement multiple layers of technical and organisational security controls to protect your data:
- Data encryption using SSL/TLS protocols during information transfers
- Password storage in irreversible hashed form
- Strict access controls — only authorised staff may access user data
- Continuous system monitoring to detect unusual activity
- Established incident response procedures in the event of a security breach
Your data is retained for as long as your account is active or as long as necessary to meet legal, regulatory and licensing obligations. Once the required retention period has ended, data will be securely deleted or anonymised.
🔒 While we take reasonable security measures, no online system can guarantee 100% absolute security. We encourage you to use a strong password and not share your login details with anyone.
6. Cookies and Tracking Technologies
4dgood uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
- Preference Cookies: Save your chosen settings such as language and display preferences to make the platform easier to use.
- Analytics Cookies: Help us understand how users interact with the platform for the purpose of service improvement.
- Marketing Cookies: Used to display relevant promotions based on your interests and activity on the platform.
You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of our platform.
7. Your Rights as a User
As a 4dgood user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:
Right of Access
Request a copy of the personal data we hold about you.
Right of Rectification
Request correction of inaccurate or incomplete information.
Right of Erasure
Request deletion of your data in certain permitted situations.
Right to Restrict Processing
Request that we limit how your data is processed in certain circumstances.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Data Portability
Receive a copy of your data in a machine-readable format.
We will process your request within a reasonable timeframe. In some circumstances, we may need to ask for proof of identity before processing the request.
8. Underage Users
The 4dgood platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21.
Every new account registration requires age verification. We reserve the right to request supporting documentation to verify the applicant's actual age at any time. If we find that false information has been provided regarding age, the account will be suspended and all related transactions will be reviewed.
⚠ If you are aware that someone under the age of 21 has been using our platform, please contact us immediately via our 24/7 support service so that appropriate action can be taken.
9. Privacy Policy Amendments
4dgood reserves the right to amend, update or improve this Privacy Policy at any time. Any amendment will take effect immediately upon being published on our website with a new update date.
For material or significant amendments, we will endeavour to provide reasonable advance notice via your registered email or a notice displayed on the platform. However, it is your responsibility to review this Privacy Policy from time to time to ensure you are always aware of the latest terms.
Continued use of the 4dgood platform after any amendment to this policy is considered your acceptance of those changes.
10. Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer through the following channels:
- Email:
- Live Chat: Available 24/7 in Malay and English via our platform
We are committed to responding to every privacy enquiry promptly and professionally. Our support team is ready to assist you in Malay.
🔒 To protect your privacy, we may need to verify your identity before processing any requests related to your personal data.
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